Q: What is the code for free delivery/shipping?

A: If you spend over $50 than no code is necessary! When selecting the type of shipping you prefer, simply select the free option.

Q: I live within 2 miles of City Pet HQ, how do I get the free same day delivery? What are the requirements?

A: The only requirements are that you live within 2 miles of our store and that you place your order before 5pm on weekdays, and 2pm on weekends. However, if you place your order after those times, you will get your order delivered the next morning! There is no minimum or maximum dollar amount needed to spend to receive the free delivery. Once you have filled your cart and gone to check out, select "pick up in store" to avoid any shipping charge, and type your address in the notes so that we know you would like your items delivered. (Reminder: we are closed on Mondays!)

Q: Are pets allowed in the store?

A: Yes! Of course- the more the merrier!

Q: What are the local brands that you carry?

A: We currently carry 6 local brands  - and we're always looking for more! 

The Stray Stitch is also a women run Lincoln Park company who donates 10% of every purchase to pay for the medical costs of shelter animals in need. The Stray Stitch is clothing for humans, and the entire line is great quality with dog logos and cute sayings. 

Barky Paws is another Chicago brand that we carry, and they hand make very durable and stylish leashes. The heavy duty rope leashes have a working load of over 300lbs! 

Neon Society is a brand new Chicago company that creates and makes doggy bandanas and accessories in fun, eye-catching neon colors. 

Woof + Wonder is a women owned business in Chicago that hand makes cool goods for good dogs. We are huge fans of their glam collars and adorable bandanas.

Sophisticated Pup is a women owned business also located in Chicago. Founded in 2006, they have been designing, and hand making adorable clothing for your dogs, stylish home decor and beautiful collars and leashes. All made in the USA.

Canine Butcher Shop is who we get all of our raw hides, bully sticks, and long lasting chews from. All of their products are handmade and processed at their plants in Chicago, Illinois. All of their products are sourced always and only from the USA.

Q: What are your store hours?

A: Monday: Closed

    Tuesday: 10am-6pm

    Wednesday: 10am-6pm

    Thursday: 10am-8pm

    Friday: 10am-8pm

    Saturday: 9am-4pm

    Sunday: 12-6pm

Q: How can I contact you with any additional questions, comments or concerns?

A: You can email us at CitypetHQ@outlook.com, you can call us at (773) 857-0499, you can use the message board on our home page, or reach out to us on our Facebook or Instagram page- simple click the icons at the bottom of this page. 

Q: What is the return policy?

A: All sales are final. We do accept returns for store credit or exchange within 30 days of purchase with proof of receipt. Returns cannot be accepted if opened, damaged or worn with tags removed (clothing).